SSI

J.D. Power and Associates Reports: Non-Premium Nameplates Demonstrate Considerable Improvement, Largely Due to Salesperson Performance

JOHANNESBURG, 13 December 2007 — For a second consecutive year, BMW ranks highest in satisfying new-vehicle buyers with the purchase experience, according to the J.D. Power and Associates 2007 South Africa Sales Satisfaction Index (SSI) StudySM released today.

TOKYO: 22 October 2007 — Lexus ranks highest in customer satisfaction with the vehicle sales process in Japan, according to the J.D. Power Asia Pacific 2007 Japan Sales Satisfaction Index (SSI) StudySM released today.

Now in its sixth year, the study measures customer satisfaction with the sales process at automotive dealerships based on four factors that contribute to overall satisfaction. In order of importance, they are: salesperson; facility and staff demeanor; finance and insurance process; and delivery.

Included in the ranking for the first time in 2007, Lexus ranks highest with an overall SSI score of 121 points, performing particularly well in each of the four factors examined to determine satisfaction.