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Portable Navigation Device Owners Have High Levels of Satisfaction, Despite Experiencing Problems

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WESTLAKE VILLAGE, Calif., 6 December 2007 — Nearly two-thirds of portable navigation device (PND) owners have experienced a problem, yet 95 percent still say that their device meets or exceeds their expectations, according to the J.D. Power and Associates 2007 Portable Navigation Device Usage and Satisfaction StudySM released today.

The inaugural study measures customer satisfaction with automotive portable navigation devices by examining six factors: ease of use, routing, system appearance, speed of system, voice directions and navigation display screen. Consumers report the highest levels of satisfaction for the overall appearance and voice directions, while system speed receives the lowest satisfaction ratings.

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