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Toyota Ranks Highest in Malaysia Sales Satisfaction Study for a Second Consecutive Year

By admin - Posted on October 29th, 2007

J.D. Power Asia Pacific Reports: Satisfaction with New-Vehicle Sales and Delivery Process Reaches Record High

SINGAPORE: 29 October 2007 — Toyota ranks highest in satisfying buyers with the new-vehicle sales and delivery process for a second consecutive year, according to the J.D. Power Asia Pacific 2007 Malaysia Sales Satisfaction Index StudySM released today.

The study, now in its fifth year, examines satisfaction of new-vehicle buyers with the sales and delivery experience. Overall sales satisfaction is measured based on six factors: delivery process, delivery timing, salesperson, dealer facility, paperwork and deal.

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