Customer service

Toolbox for enhancing customer satisfaction

Wolfsburg, 18 July 2008 - Volkswagen has presented its first Volkswagen Service Quality Award to its 100 best service partners. The award honors service partners who have achieved the best results in service quality and customer retention.

Consolidation of customer support, after-sales and technical service
now centralized in Yokohama

TOKYO (March 24, 2008) – Nissan Motor Co., Ltd. today announced that the Nissan Customer Service Center (NCSC) started full-scale operations. NCSC was established in Yokohama, Kanagawa prefecture in December 2007, with an investment of 9 hundred million yen, to consolidate its customer support and after-sales services to better suppport Nissan dealers country-wide.

The one-stop NCSC integrates all customer service activities including the customer support hotline, after-sales support and technical services. The center aims to improve service technology, customer affairs training and development, and vehicle repair support to dealers.