Mercedes-Benz Moves Back Into Top Five In 2007 J. D. Power And Associates Sales Satisfaction Study

November 14, 2007 -- MONTVALE, N.J. – Mercedes-Benz customers boosted the brand back into the five top-ranked nameplates in J.D. Power and Associates 2007 Sales Satisfaction Index (SSI), released today, which measures customer satisfaction with the new vehicle sales process.

The study rates nameplates on five unique aspects of the retail experience: dealership facilities, salespeople, paperwork/finance processes, delivery processes and vehicle pricing.

Ernst Lieb, president of Mercedes-Benz USA (MBUSA) commented, “Over the past year, we have undertaken a comprehensive analysis of every aspect of our customer interface – from our corporate headquarters to dealership service bays. In partnership with our dealers, we’ve committed ourselves to ensuring that we have the best tools and the best processes in place to meet the needs of our customers. These study results are a gratifying validation from Mercedes-Benz owners.”

Source: Mercedes-Benz USA

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