Newgen Product Receives Leading Automobile Manufacturer Support

Newgen's Identify! Plus Approved for Dealer Use by Global OEM

SAN DIEGO, June 28 /PRNewswire/ -- Newgen Results Corporation, a wholly- owned subsidiary of TeleTech Holdings, Inc. and the leading provider of targeted customer loyalty and integrated automotive customer management solutions, today announced that its Identify!(TM) Plus solution has received an endorsement from a leading automobile manufacturer. The agreement offers financial support to all dealers who deploy the Identify! Plus solution in their stores.

The Newgen Identify! Plus patent-pending technology is designed to route inbound calls to dealer-trained associates when dealership personnel are unavailable to answer the phone. The solution enhances the customer experience by ensuring that every consumer who calls the dealership speaks to an appropriate resource and by allowing dealership personnel to give their full attention to in-store customers.

"Our dealer clients acknowledge that missed calls are missed opportunities," stated Bob Kurilko, vice president of marketing and operations at Newgen. "Employee sick time, turnover, and other factors that impact staffing at peak times cause dealers to miss an average of 25% of their service and inquiry calls. We are thrilled to see a major automobile manufacturer offer to fund this product on behalf of its franchised dealers."

ABOUT NEWGEN

Newgen Results Corporation, a wholly owned subsidiary of TeleTech Holdings, is the leading provider of targeted customer loyalty and B2B enterprise channel management solutions. Newgen provides dealerships, public dealer groups, and automotive manufacturers with an integrated suite of customer relationship management (CRM) tools and services. Since its inception in 1982 and acquisition by TeleTech Holdings in 2000, the company has grown to become a leading provider of targeted customer loyalty solutions and B2B enterprise channel management services. Newgen combines marketing, customer retention and an in-depth knowledge of dealership fixed operations to deliver highly targeted and customized solutions to its many clients in the United States and Canada. The company is headquartered in San Diego, California.

For more information, visit http://www.newgen.com/

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